Reference

Clear Control Over Your Data

Q: How can I ask for a copy of my account data?

Use Profile > Security > Privacy Request, or email privacy@betchas.club from your registered address. Include your phone number and the record type you need, such as wallet history, support chat, or account access data.

Clear privacy controls cover your account setup, DANA, OVO, GoPay and QRIS wallet checks, device cookies, and activity records for games such as Live Roulette, Aviator and Tennis…

Indonesia data useDANA wallet recordsOVO and GoPay checksQRIS receipt logsAccount request path

Browse Lobby Read FAQ

What This Policy Covers

betchas Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy matters before you open the lobby, fund your wallet, or contact support. We collect only the details needed to create your account, keep access secure, process DANA, OVO, GoPay and QRIS records, answer service requests, and meet record checks that depend on local law.

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That can include your name, phone number, login device, IP address, cookie choices, payment reference IDs, and game activity such as Live Roulette table entries or Aviator round timestamps. We do not sell your personal data. We share limited records only with payment, security, hosting, analytics,
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or support partners when they need them to deliver the service. You can ask us to access, correct, or remove eligible data by using the request path in your account or by contacting our privacy team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Reach Us About Privacy Requests

Privacy requests work faster when you send the same account phone number you used during registration, the wallet rail involved, and the date of the activity you want us to check.

Live chat privacy queue Open the chat bubble in your account and choose Privacy Request. We answer privacy tickets from 10:00 to 02:00 WIB, and the agent can attach DANA, OVO, GoPay or QRIS references to your case.

Email privacy desk Send requests to [email protected] from the email tied to your account. Include your registered phone number, payment rail, device type, and the data change you want checked so we can route it correctly.

Account request path Inside the lobby, go to Profile > Security > Privacy Request. That path lets you ask for access, correction, cookie help, or account closure data handling without sharing extra personal details in open chat.

DATA CARE

How We Handle Policy Duties

We treat privacy as an account operation, not a small print item. Each request is matched to your login, device, and wallet records before any data is released or changed.

Account data we collect

During registration we ask for details needed to create and secure your account, such as phone number, login credentials, and contact channel. We also record account actions that help us answer later privacy questions.

Wallet records we keep

DANA, OVO, GoPay and QRIS activity creates reference IDs, timestamps, amounts, and status messages. We keep those records so your wallet history can be checked when you raise a privacy or payment query.

Cookie choices by device

On Android Chrome, check Settings > Site settings > Cookies to adjust browser storage for our site. On iPhone Safari, use Settings > Safari > Advanced to inspect website data tied to your browser.

Security checks

When you request account data, we may confirm your phone number, recent login device, or wallet rail before sending records. This reduces the chance of another person getting details about your account activity.

Retention window

We keep account, wallet, support and activity records only for service, security, dispute handling, and required checks. When a record is no longer needed, we remove it or separate it from direct account identity.

Correction process

If your name, contact detail, or wallet reference looks wrong, send a request through Profile > Security > Privacy Request. We check the source record first, then confirm what changed and when.

Privacy Questions You May Ask

These answers focus on how your data is handled when you create an account, use local wallets, adjust cookies, or contact our team. We keep the wording practical because privacy requests usually start with a simple need: seeing your records, fixing them, or knowing who has access to them inside our service flow.

We collect the details needed to create and protect your account, such as phone number, login credentials, device data, IP address, and contact channel. Wallet activity is recorded only when you use DANA, OVO, GoPay or QRIS.

Yes. We record activity needed for account history, service checks, and dispute handling, including timestamps for Live Roulette, Aviator, Dice, Bingo, Royal Fishing or Tennis Betting entries. Those records are tied to your account.

Use Profile > Security > Privacy Request, or email [email protected] from your registered address. Include your phone number and the record type you need, such as wallet history, support chat, or account access data.

You can request a correction through live chat or the account request path. We may ask for a one-time code, recent wallet rail, and date of the issue before changing personal or payment-linked records.

Access is limited to the teams and payment partners that need the records for processing, support, security, or required checks. We do not display wallet references publicly or use them for unrelated promotions.

Cookies help keep you signed in, remember security choices, and measure site performance. You can adjust them in your browser settings, but blocking all cookies may require you to log in again more often.

Most privacy requests get an initial reply during support hours, 10:00 to 02:00 WIB. Complex wallet, device, or identity checks can take longer, and we will tell you what record is still being checked.

Clear Control Over Your Data

Reach Us About Privacy Requests

How We Handle Policy Duties

Account data we collect

Wallet records we keep

Cookie choices by device

Security checks

Retention window

Correction process

Privacy Questions You May Ask

01 What personal data does betchas collect when I open an account?

02 Does the Privacy Policy cover my game activity?

03 How can I ask for a copy of my account data?

04 Can I correct my phone number or wallet details?

05 Who can see my DANA, OVO, GoPay or QRIS records?

06 How do cookies affect my privacy on mobile?

07 How long does a privacy request usually take?

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